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However, if you just reply directly to this email within the next seven days, I will be standing by to assist you further.

Since I have not heard from you, in 24 hours I will go ahead and set this case as inactive simply as a matter of housekeeping. Please be sure to reply with the information I requested so that we can help to get your account sorted. If this is not the case, however, and you still need assistance, please reply to my email to let me know and I will be happy to help. Perhaps you have been able to resolve your issue on your own and if that is the case, that is great. I want to be able to help you get this resolved, but I still need the information that I requested from you in my previous email to be able to continue to resolve your issue.

I wanted to touch base because I have not heard back from you regarding your Microsoft Account issue. Not going to be a Microsoft customer from now on thats for certain The only response I got from them was this: "This is **** with Microsoft Customer Support again. If a letter of complaint doesnt work, going to be taking them through the small claims court and seeking damages. As previously stated have informed Trading Standards as Citizens Advice have got back to me regarding (their as far as I am concerned) their lack of processing my cancellation of an XBox subscription and kept taking money when I had clicked on cancel. My advice is to go no where near this company all you get are problems if needing support of any kind, many years of loyal custom and I get treated like this. Nothing surprises me about this company, cancelled my support ticket when saying my problem hasn't even in the slightest been sorted out.